TORONTO, May 21, 2022 /CNW/ – More than 351,000 Hydro One customers currently are experiencing power outages caused by the severe thunderstorms that quickly moved across the province today. The initial damage being reported is significant and includes hundreds of broken poles, several downed transmission towers, fallen trees and broken limbs along with many downed power lines. Outages on the company’s transmission system are also affecting other electricity providers.
“The storm has caused extensive damage across the province and we anticipate it will take multiple days to restore power to all customers. We know life grinds to a halt without electricity and we have mobilized every available resource to restore power as quickly and safely as possible for our customers,” said Jason Fitzsimmons, Chief Corporate Affairs and Customer Care Officer. “We appreciate everyone’s patience as we work to restore power as quickly as possible.”
The company has mobilized crews from across the province to assist with rebuilding the grid in the hardest hit areas and is seeking assistance from other utilities and contactors. At this time the company anticipates it will take several days to restore power to all customers due to the extent of the damage.
Customers can report their outage by texting 92887 (WATTS), online, through the company’s outage map and app, or by calling 1-800-434-1235. An estimated time of restoration will be assigned to each outage as damage is assessed. Customers can view the current status of their outage here.
It is critical to stay at least 10 metres back from a fallen power line, even if it does not appear to be live. Report it to the police and call Hydro One at 1-800-434-1235 or report it online or through the company’s free outage app.
SOURCE Hydro One Inc.