Ontario Passes Legislation to Strengthen Protection for Consumers Making Big Purchases

GTA Weekly
Tracy MacCharles Minister of Government and Consumer Services Minister Responsible for Accessibility MPP Pickering-Scarborough East

New Changes Will Strengthen Protection for Travellers and Home Buyers, Caps Ticket Resale Prices

Today, Ontario passed legislation that will strengthen protection for consumers making significant purchases, such as travel services, event tickets and real estate.

The Strengthening Protection for Ontario Consumers Act will:

  • Introduce stronger rules and professional standards in the real estate sector, including new measures to address conflict of interest issues that arise in multiple representation situations and heavier fines for Code of Ethics violations by real estate professionals.
  • Strengthen confidence in Ontario’s new home warranties and protections by enabling the establishment of two administrative authorities — one to administer the new home warranty program and the other to regulate new home builders and vendors.
  • Further protect consumers buying travel services by enabling the creation of new rules for representations, such as advertising, by out of province travel businesses that target Ontarians, creating a registration requirement for individual travel salespersons and improving compliance with the rules by enhancing enforcement tools, such as administrative penalties and compliance orders.
  • Help prevent ticket fraud and excessive markups in the resale ticket market, including banning ticket bots, capping the resale price of tickets at 50 per cent above face value, requiring businesses selling or reselling tickets to disclose key information to consumers and establishing new enforcement measures.

Strengthening consumer protection is part of Ontario’s plan to create fairness and opportunity during this period of rapid economic change. The plan includes a higher minimum wage and better working conditions, free tuition for hundreds of thousands of students, easier access to affordable child care, and free prescription drugs for everyone under 25 through the biggest expansion of medicare in a generation.

Quick Facts

Background Information


“These new protections reinforce the government’s commitment to protecting consumers in the marketplace. As we develop the detailed regulations to put them into force, we’ll continue talking with people to make sure they effectively support consumers without creating undue burden on business.”

Tracy MacCharles

Minister of Government and Consumer Services

“This legislation puts fans first in Ontario, and increases fairness in the ticket market while supporting our province’s thriving entertainment industry. I believe these changes go a long way towards levelling the playing field for fans and shutting down the use of illegal ticket bots.”

Yasir Naqvi

Attorney General

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